Privacy Policy

Last updated: June 2026

1. Who We Are

VAION Peptides is a trading name of Vaion Health Ltd ('we', 'us', 'our'). We are the data controller responsible for your personal information collected when you use our website or purchase our products. Contact: support@vaion-peptides.com.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity and contact data: Name, email address, billing and delivery address, telephone number
  • Transaction data: Products purchased, payment method used (we do not store full card details), order history
  • Technical data: IP address, browser type and version, device type, pages visited, time zone
  • Marketing preferences: Your opt-in or opt-out status for marketing communications
  • Communications: Any messages exchanged between you and us by email or other channels

3. How We Use Your Data

  • To fulfil your order (contractual necessity) — processing payment, arranging delivery, and handling order queries
  • Legal compliance (legal obligation) — tax records, fraud prevention, and applicable regulatory requirements
  • Website improvement (legitimate interests) — understanding how our site is used and improving it
  • Marketing communications (consent) — sending promotional emails only where you have opted in

4. Sharing Your Data

We share your data with trusted third-party service providers only where necessary to operate our business, including our open-banking payment provider (Wallid / WALLID.CO LTD), courier and delivery services, email platforms, and our e-commerce platform (Shopify Inc.). We do not sell your personal data to any third party.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected. Order and transaction records are retained for 7 years in line with UK accounting requirements. Marketing preference records are held until you withdraw consent. Technical data is retained for up to 26 months.

6. Your Rights Under UK GDPR

You have the right to: access a copy of your personal data; rectify inaccurate data; request erasure in certain circumstances; restrict or object to our processing; receive your data in a portable format; and withdraw consent where processing is consent-based. To exercise any right, contact us at support@vaion-peptides.com. We will respond within one calendar month.

7. Cookies

Our website uses cookies to improve your experience, analyse site traffic, and support marketing. You can manage cookie preferences via our consent banner. Strictly necessary cookies cannot be disabled as they are required for the site to function.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All payment transactions are encrypted and processed through secure, regulated systems.

9. International Transfers

Your data may be processed outside the UK by our service providers, including Shopify which operates globally. Where international transfers occur, we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.

10. Complaints

If you are dissatisfied with how we handle your personal data, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Contact

For any data protection queries, contact us at support@vaion-peptides.com.